Requirement
Divine Specialty Hospital, our renowned client, sought to enhance its operational efficiency and patient care by adopting modern cloud-based solutions. The goal was to integrate a comprehensive Electronic Medical Records (EMR) system with the existing Hospital Information Management System (HIMS), ensuring seamless functionality across its General Practice (GP), Dental, OBGYN, and IVF departments.
A crucial part of this upgrade was the implementation of an AI-powered speech-to-text solution to speed up and improve the accuracy of data entry for every patient. By streamlining clinical documentation, Divine Specialty Hospital aimed to boost overall efficiency and elevate the quality of care.
Challenges
The existing HIMS system in use posed several significant challenges. Firstly, it lacked an integrated EMR, offering only limited features that did not meet the needs of modern clinical practice. This shortfall hindered effective clinical analysis and decision-making, as the system did not provide robust analytical reports necessary for patient follow-ups.
Additionally, the reliance on paper-based clinical data led to recurring medical errors, which contributed to a decline in patient retention. Moreover, the setup failed to adhere to essential compliance standards, further complicating the situation.
Solution
To address these challenges, the team collaborated closely with the incubated HIMS vendor, the customer, Ezovion’s solution architect, lead developers, and business analysts. They meticulously documented the APIs required for integration with the existing data requirements, ensuring a seamless transition to the new system. They created Swagger files to standardize the API documentation, facilitating smoother communication between development teams.
They clearly defined and agreed upon the project scope, boundaries, timeline, and milestones from the outset and established a communication strategy to keep all stakeholders aligned throughout the project. A critical part of the solution involved successfully migrating data from the existing HIMS to the new EMR system.
Additionally, the team developed custom clinical assessment forms, case sheets, and templates tailored to the specific needs of medical practices. The new EMR system featured advanced templates and speech-to-text capabilities, significantly enhancing the efficiency and accuracy of clinical documentation. This approach not only addressed the existing challenges but also set the practices up for long-term success in a competitive healthcare environment.
Values Delivered
SOP and Cost Benefits
The new system significantly enhanced patient care processes, leading to a notable 10% increase in patient flow. This improvement not only streamlined the overall patient experience but also positively impacted revenue cycle management. By optimizing procedures and reducing inefficiencies, the hospital realized substantial cost benefits and operational improvements, enhancing both the quality of care and financial performance.
Data Availability
The upgraded system improved data availability by 10%, ensuring that real-time clinical data became accessible to all healthcare professionals and patients. This advancement allowed for more informed decision-making and timely interventions, improving overall care coordination and patient outcomes.
Compliance
The new system also addressed compliance requirements by facilitating electronic reporting. This included accurate and timely childbirth reporting and the ability to send other essential reports electronically to meet government regulations. By ensuring adherence to these regulations, the hospital streamlined its reporting processes and avoided potential compliance issues.
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